Frequently Asked Questions

We Strive to source and Provide the best Quality Products, all of our Pick & Mix / Loose Lollies are all name brands including but not limited to Allens, Chunky Funkeez (GF) and Trolli. We do not use No name / No Frills Varieties.

Due to High Demand our Lollies are rotated and SOLD OUT Weekly. (HINT we usually restock with our main local supplier on mondays, if you are looking for an items that is out of stock pending availability)

When it comes to imported products although again we have a quick turn around, Our pre packaged (Pick & Pack) items may sometimes have a short shelf life. The main reason for this is because of international Importing Delays and Product Quarantine; which means sometimes products are sitting at Docks for up to 3 months from certain countries to fulfil our quarantine laws.

We will not sell items past there BB Dates (unless notified in their description) but sometimes they are close 3/6 weeks, as with most sweet consumables they are still perfect well past their BB Dates.

Due to the Overseas Legislation and the Nature of the product Imported Chips & Cereals usually have a 4-6 week Shelf Life Regardless.

All orders placed with us include tracking, once your order has been dispatched, up to 5 business days following your purchase you will recieve a tracking email.

 If you havent recieved your tracking email after 5 days and have thoroughly checked your spam/junk folder; please email us by responding to your confirmation email, using our website 'contact us' form or emailing us direct at sweetenmeupcandy@gmail.com

Excluding Busy Holiday periods our dispatch time is 3-5 Business Days (this may sometimes be alot quicker pending the volume and size of orders). During Holiday periods we communicate our dispatch times in our website header.

Postal times differ pending on location, you will receive a estimate of delivery times at checkout once you have entered your address.

If you have purchased with us your email confirmation is sent automatically and should be received within minutes of placing our order. If you cannot find it in your inbox please kindly check your junk/ spam folder. 

If you cannot find it there send us an email at sweetenmeupcandy@gmail.com with a confirmation of your full name and email address and we will resend it. 

The most common reason for not receiving a confirmation email is miss spelt email address, Please always double check your information before confirming your order. 

Please reach out to us as soon as possible and we can attempt rectify the issue before dispatch.  

If your parcel is already dispatched you will need to wait for a failed attempted delivery before you can update your details via your official tracking details, not a third party app.

Alternatively if the delivery is failed and the parcel returned to us we can re-deliver the parcel pending payment of a re-delivery fee (the same as your initial delivery fee). 

Unfortunately if the parcel is Delivered succeffully at the incorrect address your order will be forfeited and it is up to you to place a new order if you would still like to recieve products. We do not take responsibility for Incorrect Delivery due to the wrong details provided.

Chances are you are being notified via 'shop' or another 3rd Party tracking App and your parcel has not been delivered.

Apps like Shop/ Shop Pay often provide inaccurate tracking, please always check your official tracking link sent via us with your tracking number for accurate details. 

If official tracking number has marked your parcel as delivered (via the official channels!) and you have not received it please follow the prompts and mark your parcel as 'not received' and then contact us via email at sweetenmeupcandy@gmail.com or use the contact us form here on our website.

If you have not provided the correct shipping details and have not reached out to us prior to your parcel being dispatched your parcel may return to us.  If this happens we will reach out to arrange redelivery at your own expense. Shipping will be charge at a flat rate of $15, regardless if you have originally qualified for free shipping.

If your parcel has been delivered successfully to the wrong address this is not our responsibility and out of our hands, you will need to place a new order completely at your own expense, we cannot guarantee items will still be in stock.

We do not take responsibility for incorrect/ missing address information. 

Depending on the delivery location, we use a mixture of Australia Post, Sendle and their courier partners for our deliveries to ensure we can send to residental, commercial, PO Boxes and parcel lockers.

Fill out your appropriate details and we will do the rest.